|
|
 |
Accepted Payment Methods
We accept Visa, Mastercard and Discover cards. We also accept payment by PayPal, check or money order.
All international orders must be paid in USA currency (USD).
Shipping Information
Out-Of-Stock or Backorders
Even though we do carry a huge inventory of products, occastionally some items become unavailable. These items may either be backordered (shipped at a later date) or out-of-stock (not available). Either way, we will inform you via email or phone about your order and give you the option to cancel with a full refund for items not currently in stock.
Our Return Policy
We will accept any product in its original package for up to 30 days from the date of shipment. Before returning any product, you will need to email or call for an RMA (Return Merchandise Authorization). Unfortunately, s/h fees are not refundable.
NOTE: Some items, such as food type items (coffee, tea, cakes, cookies, candy, etc.) cannot be returned for refund due to local FDA and health related issues. For these items, we will try to resolve any problems the best way we can.
Contact Us
Privacy Policy
We do not share the information gathered through this web site with any other 3rd party without your express consent. All payment information entered through this web site is done so through a secure server with SSL encryption. We are committed to protecting your privacy and ensuring that all customer information is kept confidential. We DO NOT sell, trade, or rent any personal information to anyone. This includes your e-mail address, mailing address, phone number(s) or even your name.
When you place an order with us, the information you provide is used for:
Customer identification.
Shipping of orders.
Customer contact regarding status of order.
Your e-mail will only be used to confirm your order.
Ordering Questions
If you have special questions about ordering, please give us a call. Our office hours are Monday through Friday, 10:00am -8:00pm EST (Pennsylvannia, USA).
|
|
|
|
Our Guarantee:
|
30 Day Guarantee
We offer a "No Question's Asked", 30 day money-back guarantee on all products! Buy with confidence because we stand behind what we sell! If, after receiving the item, you are not 100% satisfied, just let us know and we'll make the return process easy.
Please note: Before returning an item you will need to contact us (e-mail, mail or phone) for a return authorization and shipping instructions. Item must be returned in good condition with the original packaging materials. Unfortunately, shipping & handling fees are not refundable.
NOTE: Some items, such as food type items (coffee, tea, cakes, cookies, candy, etc.) cannot be returned for refund due to local FDA and health related issues. For these items, we will try to resolve any problems the best way we can.
|
|
|
|
|
|
|
